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Unify Communication Platform

Customer Service Representative

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem.

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Customer Service Representative

That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction. The best customer service agents are personable, friendly, resilient, and upbeat.

They know how to interact with people in a positive way, regardless of how the interaction starts out. Outsource Nigeria has great capacity to outsource CSR agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods.

Great customer service professionals are masters at understanding people, displaying empathy, remaining calm under stress, and politely diffusing conflict. They usually interact with a company’s customers to answer questions, take orders, trouble-shoot technical issues, respond to complaints, and process returns. The great ones do all of this efficiently, while skillfully building relationships between the customer and the company.
Data entry typically involves entering information, such as names, addresses, URLs, and other types of data into a file, database, or document. Data entry can include taking information from one format and converting into another format using software tools. For example, tasks might involve taking data from a medical record and entering into a spreadsheet or inputting information from a printed document into a database.
The complex, dynamic nature of today’s fluid business environment demands agility and flexibility, especially when it comes to contingent project staffing. If you’re looking for an Administrative Assistants to enhance productivity and project success, look to Outsource Nigeria. We’ll help you identify, hire and work with a administrative assistant who uniquely qualified for the job – faster, smarter and more affordably than ever.