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Insight and full activity overview in real time

Customer Relationship Management Solution

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Customer relationship management solution

CRM provides you with a core Customer Relationship Management (CRM) system which you can use to manage all your sales and customer processes. The solution is, of course, seamlessly integrated with the other modules in the system such call center and collaboration, but is also suitable for integration with a variety of other solutions such as marketing automation, campaign tools and customer service, to mention a few.

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Insight and full activity overview in real time

Our CRM gives management access to a variety of reports that provide a complete overview of sales, target attainment and activity level. By using our system’s budget feature, you can measure attainment of budget targets on both a departmental, team and sales rep level.

Trading history gives a picture of what sales activities have taken place in the past and what can be improved. Have you ever wondered whether sales targets are realistic, about the frequency of meetings with sales reps, and which campaigns and sources result in the most sales? You can extract this and a lot of other useful information from our web-based CRM system.

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Other Features

Our CRM provides a complete overview of your customers, contacts and suppliers from a single location. All information about your customers, partners, suppliers and other contacts are linked to your unique customer card in CRM. All information and interactions with your customers, e-mail communications, notes, contracts, order history, ledgers and all files associated with the customer card are found here. Everyone in the company is able to work in the cloud with the same database from desktop, tablet and mobile in real time.
Customers have more ways to interact with businesses than ever before. our CRM allows you to connect with your customers through multiple channels, all while centralizing information that empowers your sales team to have contextual, meaningful conversations with your prospects.
Our Phonebridge integration lets you connect our CRM with any of our Call Center telephony software so you can make calls, log calls, and view customer information all in the same place. Update the call results track the status of your calls, like when a customer doesn't pick up. You can take notes to help remember conversations and set reminders to follow up with customers. Connect your email client and send emails from within our CRM, with the full history of your correspondence with each contact under their record details. Get detailed reports for emails and email templates on bounce rates, click rates, and even get notifications for every time a prospect opens an email.

The bottom line is that you have a full overview of all your customers from the customer card in our CRM – and can simultaneously take advantage of exciting features via the seamless integration of other cloud services. Our CRM offers a wide spectrum of features through our CRM system, although it is of course difficult to design features that cover all your needs – particularly in sales and marketing.