Assign tickets more intelligently
A help desk ticketing system (support ticket system) is help desk software that collects and tracks all customer support interactions from various channels—phone, chat widget, email, and social media. No matter how a customer chooses to reach out to your team, that interaction will be logged in the system. When it comes to efficiency, not all ticket management systems are created equal. OmniDesk Support is an omnichannel ticketing system that makes it easy for your business to track, prioritize, and solve customer support tickets for inquiries. OmniDesk support ticketing software makes it effortless for teams to access and manage all information from one centralized hub, giving chat agents a full view of each customer and their journey, regardless of where the conversation originated.
OUR FEATURES
01
Three different ticket assignment techniques - Skill-based, Load Balancing and Round Robin, ensure that tickets are assigned to get answers as fast and accurate as possible
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The Omnidesk is unique in providing in-app notifications to agents, so whenever their ticket statuses change or customer respond, they know about it immediately
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Our support team is always standing by to help you out, no matter what plan you are on. We have answers right when you need them.
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Configuring Omnidesk is ridiculously simple. With setup taking less than 6 minutes, you can start supporting customers instantly
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With three unique automations, your helpdesk can manage tickets automatically for you once youve specified your support workflow and rules.
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Customer ticket statuses let you have finer control over your support workflows. Automations recognize these new statuses and manage tickets accordingly.