CONTACT CENTER
OmniChannel Contact Center uses CRM integrations, AI-coaching, and analytics to empower every rep.
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Our Call Center telephone software is ideal for small and large businesses. This software comes with a landline telephone number, which works to replace traditional wired landlines at same time offering customers modern communication features. The Business Phone is an open communication platform, which provides all of the features you would expect from a proprietary PBX at a much affordable price. Our solution is the best hope for a sensible integration between your telecom needs and any other technology you might wish to connect your telecom needs. We also give sip account authentications for DHCP or IP for Static IP connections. Our collaboration solutions make it must have for smart businesses. Our call center solution comes with a dedicated Landline (Lagos OR Abuja) for inbound/Outbound Calls
Delight customers and prospects however they reach you
Interactive voice response and greetings for your callers
Our inbound solution can provide substantial improvement to the productivity of your call center. Skill based routing organizes incoming calls and route them to the most appropriate agents.
Predictive dialer effectively integrates all outbound processes with the life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting various campaign and list management strategies. Inbound Call Center Suite
The Presence application allows users to choose a desired Presence status for their extension by navigating the phone's display, and will also update the status across all their end-point devices, such as the user control panel or their zulu softphone client.
The Parking application lets users visually see parked calls, pick up any parked calls and park calls themselves, simply by navigating the phone's display.
The Call forwarding application allows users to visually see their call forward settings, select between call forward numbers or enter a new number, all by navigating the phone's display
The Contacts application lets users view all the contacts and groups that are configured in the phone system, directly from the phone's display. They can then search for a specific contact to either view their details or call them up
The Call flow application allows users to visually see and toggle through all the active call flows for the phone system, directly from their phone's display
The conference room application allows user to easily see a list of available conference rooms, the current participants and have the ability to control them, all by navigating the phone's display.
The Queue application allows managers to easily queue information such as callers waiting, hold time, agents logged in, and even control their states, all by navigating the phone's display
The transfer to voicemail application lets users visually see whose voicemails they are transferring the call to, by simply navigating the phone's display and programmable buttons.
With the Do not Disturb application, users can quickly and easily set their Do-not-Disturb status by the touch of a button.
The Visual Voicemail application lets end users easily view all of their voicemails, allowing them to listen to, delete and return calls directly from the screen on their IP Phone.
The Login/Logout application lets user log into any IP Phone by simply typing in their extension number and password. All their details, preference and custom settings appears automatically, just as if they were using their regular desk phone.
The Time Conditions application lets the users see exactly which time condition they are changing and provides a visual status of which one is enabled.