Business communication
Call, message, and meet on any device with OmniChannel.
Omni Channel is pleased to inform you – the provision of our business class that will connect customers & co-workers for internal and external phone communication.
Use the same Extension for both employees' desk phone and mobile devices, making it easier for customers to dial one number to connect
Create groups of mobile employees who can take a call, so if one is unavailable, another can field the call, which helps increase efficiency and keep customers satisfied.
Give employees their own persona when they use their mobile, so if they call a customer, they can dial *67 and the business number will appear as the phone number
Omnivoice's built-in text messaging allows you to send texts, photos, and PDFs from your desktop, using your business phone number. Personalize your messaging and save time by using templates, send to large groups of contacts and manage your MMS communications.
Omni Voice Office View is a real-time switchboard that increases visibility on all active calls within your organization. This browser based-software works in tandem with desktop phones. Handle and direct calls with drag drop transfer to anyone, any destination, anywhere.
Increase satisfaction and engage with customers in their channel of choice. Omnichannel provides integrated customer support through SMS, live chat, email, social messaging and more.
Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support. If you can set up a social media profile, you can build a OmniChannel Chatbot. It’s that simple!
Hop on a call, share a file, or start a meeting right from a message thread. It all happens in OmniChannel.
Add new users, teams, even entire departments with a few clicks—right from our web portal.
OmniChannel lives on all your favorite devices so you can stay connected wherever your business takes you.